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Welcome to the Trade Counter at


(*exc large items delivered to NI, islands & some Highland areas. Click here for full details)


& Our Privacy_Policy





  • The websites are operated and solely owned by : Philip Jordan Associates Ltd, a company registered in England and Wales, whose registered office is at 62 Gauden Road, Pedmore, Stourbridge, West Midlands, United Kingdom, DY9 9HS.
  • Our company registration number is 4588348.
  • Our VAT registration number is GB 610 9250 71

Our contact details are as follows:

Office address:

62 Gauden Road,
Pedmore, Stourbridge,
West Midlands,
United Kingdom,
DY9 9HS.

We can only accept visitors Monday - Friday,  10.00am - 4.00pm by prior appointment giving at least 48 hours notice.

  • General email        
  • Telephone number:         01562 885749
  • Fax number                   01384 829986


  • 1.1 You will be able to access most areas of this Website without registering your details with us.
  • 1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.


  • 2.1 You are deemed to place an order with us by ordering via our online checkout process (which is also used to process telephone orders). As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will normally send you an order acknowledgement, detailing the products you have ordered.
  • 2.2 Our acceptance of an order takes place when we despatch the order. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
  • 2.3 We may refuse to accept an order:
    (a) where goods are not available;
    (b) where we cannot obtain authorisation for your payment;
    (c) if there has been a system pricing error for the goods and / or the delivery charges or if there is an error in the product description error; or
    (d) if you do not meet any eligibility criteria set out in our terms and conditions.

If we do decline your order for any reason we will refund the full amount of any money paid

  • 2.4 All delivery is subject to availability and time shall not be of the essence. The listing of items of on our Web Site by us is not a committment by us that all products and their variants are available for immediate despatch. If there is any delay in the despatch of your order, we will normally notify you of the delay within one working day of our recieving your order. If we anticipate a delay longer than 14 days you may request an immediate refund of any money paid and cancellation of your order.
  • 2.5 Any delivery time we quote you will be given in good faith based on the information provided to us by the manufacturer,supplier or carrier.We are not responsible for any consequential losses you may incur by any delay in the despatch of your order by us due to non-availability of your order or any part of your order or a delay in delivery.
  • 2.6 We will not offer you a refund if goods are required to be manufactured or produced to your specification. We will notify you as soon as possible after placing your order if goods are being produced or manufactured solely for you.
  • 2.7 If any item remains undespatched after 14 days of our notifying you of any delay, you may request a refund of any money paid for any goods not yet supplied and which have not been refunded with the exception of any products that are being made or customised specifically for you or to your specifications.
  • 2.8 If your order or any part of order is processed or confirmed by telephone, fax, letter or email the Terms and Conditions will remain the same.


  • 3.1 All prices shown on our website include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price. The amount of VAT charged will be in accordance with HMRC regulations at the date of you placing your order.
  • 3.2 Where we charge separately or additionally for packing, carriage and insurance and any other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on the Delivery Charges page of this website.
  • 3.3 We can only accept orders for delivery to addresses within the United Kingdom.
    All  payments are to be made in Pounds Sterling.
  • 3.4 All our prices offered on our web site are reviewed periodically and can be subject to change without notice


  • 4.1 If you wish to cancel your order:
    (a) you can notify us by email to before we have dispatched the goods to you; or
    (b) where goods have already been dispatched to you or have been received by you,items may be returned to us in accordance with clause 4.2 below.
  • 4.2 You can return goods you have ordered from us for any reason at any time within 7 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you. Any goods returned by you are despatched by you at your own risk.
  • 4.3 Upon satisfactory receipt of the goods we will refund the goods value or an exchange credit as required. We will deduct from any refund any costs incured by us for the return and collection of the goods plus the cost of the orginal delivery. If delivery was made by a carrier the minimum delivery costs will be £25.00 (IncVAT)
    In order to obtain a refund we will require the return of goods supplied to you.
  • 4.4 The rights to return the goods to us as referred to in clause 4.2 will not apply in the
    following circumstances: -
    (a) In the event that the product has been used or installed
    (b) To any products that we have made or customised specifically for you
    (c) If the goods are no longer in a resaleable condition as as result of any actions by you
  • 4.5 If you have been advised that any part of your order is being manufactured for your order only, or requires customisation we will accept your cancellation if the manufacturer's or our supplier's Terms and Conditions allow us to cancel our order. (If production of your order has commenced it will be unlikely that such a cancellation will be possible)
  • 4.6 If returned goods are not received by us in a satisfactory and resaleable condition we will not be able to offer a full refund. We may issue a partial refund at our own discretion on a Without Prejudice basis.
  • 4.7 If you have paid by Credit Card or Debit Card we will ony issue a credit to the same card account number used to purchase the item.

The provisions of clause 4.4 do not affect your statutory rights.

  • 4.8 Inspection, Delivery Delays and Non-Delivery
  • 4.8.1 You must inspect the Products as soon as is reasonably practicable after delivery. Within seven (7) working days of delivery you shall notify Philip Jordan Associates Ltd. in writing of any defect in the goods supplied or of any other complaint that you may have in relation to the goods supplied. If you fail to give notice in accordance with this clause, the goods supplied shall be conclusively presumed to be in all respects in accordance with the order and free from any defect that would be apparent on reasonable examination, and you shall be deemed to have accepted the Products accordingly.
  • 4.8.2 If you establish to our reasonable satisfaction that any Products are not in accordance with these Terms or any other contract between us or are defective, your sole remedies shall be either the replacement of the Products by us or a refund to you of the purchase price and any delivery costs. Refunds are subject to clause 4.7 above.
  • 4.8.3 If we require you to return the Products to us and they are defective we shall reimburse your reasonable postage cost or carriage of returning them.
  • 4.8.4 By placing an order you agree that Philip Jordan Associates Ltd. will not be responsible for any consequential losses or expenses you may incur caused by any delay in despatch, delay in arrival, damages caused in transit, or goods found to be faulty after arrival.

The provisions of clauses 4.8 and all sub-clauses (1-4) do not affect your statutory rights.


  • 5.1 You are permitted to print and download extracts from this Website for your own use on the following basis:
    (a) no documents or related graphics on this Website are modified in any way;
    (b) no graphics on this Website are used separately from accompanying text; and
    (c) any of our copyright and trade mark notices and this permission notice appear in all copies.
  • 5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
  • 5.3 Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
  • 5.4 Any rights not expressly granted in these terms are reserved.


  • 6.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
  • 6.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.


  • 7.1 Other than personally identifiable information, which is covered under the Privacy Policy (See below) any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
  • 7.2 You are prohibited from posting or transmitting to or from this Website any material:
    (a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
    (b) for which you have not obtained all necessary licences and/or approvals;
    (c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
    (d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
  • 7.3 You may not misuse the Website (including, without limitation, by hacking).
  • 7.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.


  • 8.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
  • 8.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
    (a) you do not remove, distort or otherwise alter the size or appearance of the logo;
    (b) you do not create a frame or any other browser or border environment around this Website;
    (c) you do not in any way imply that we are endorsing any products or services other than our own;
    (d) you do not misrepresent your relationship with us nor present any other false information about us;
    (e) you do not otherwise use any trade marks displayed on this Website without our express written permission;
    (f) you do not link from a website that is not owned by you; and
    (g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate.

  • 8.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 8.2.


  • 10.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
  • 10.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.


  • 11.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
  • 11.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
  • 11.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
  • 11.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.


  • 12.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
  • 12.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.


  • 13.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions
  • 13.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
  • 13.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

PRIVACY POLICY is committed to preserving the privacy of all visitors to our website at and Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.


When you visit, register or order products or services on you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.

We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.

To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.


Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.


The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfill and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.

Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.


We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.


You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.


Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.


All comments, queries and requests relating to our use of your information are welcomed and should be addressed to

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